Careers

Member/Guest Experience Specialist

General

Job Description

The Member and Guest Experience Specialist is responsible for providing great customer service to our members and guests. Successful team members will assist members and guests with information, sales, and service. The specialist will work closely with the administrative team 0n selling ski lift tickets, retail items, member reservations and requests. Basic office tasks and additional duties may be assigned when necessary.

Department/Corporate Entity:

HoliMont, Inc

Reports To:

Sales/Membership Director

Job Duration:

Part-Time or Full-Time

Salary:

Starting wage at HoliMont is $16/hr and increasing based on role, experience, education, etc.

Duties & Responsibilities

Greeting and Assisting Members and Guests at the Front Desk
Managing and Processing Member Reservations and Requests.
Answering and Transferring Phone Calls
Using Basic Office Equipment, Such as Printers, Scanners, and Computers to Perform Office Duties.
Conducting Ticket Sales, Printing Tickets, Handling Currency, and Running a Cash Register
Data Entry and Administration support.

Qualifications

Committed to becoming a skilled team member vested in HoliMont core Values.
Committed to improving, learning, and evolving.
Honest and Hard Working
Must Have Good Customer Service and Communication Skills

Requirements

Must have basic knowledge with using a computer. Experience using Microsoft Outlook and Microsoft Excel is preferred but not necessary.
Available to work weekends necessary.
Must be 16 years or older.

Join the Club.

Get the latest from HoliMont

Slope REport

877.754.4654

Main Office

716.699.2320

PO BOX 279, Ellicottville, NY 14731

Bike Park

716.699.2320

Location

6921 NY-242, Ellicottville, NY 14731

HoliMont Lost & Found – If you have lost an item at HoliMont, Click Here to report it missing

Lift Hours

Saturday and Sunday
Exhibition, Cascade, and Sunset 8am-420pm
All other lifts 9am-420pm

Monday – Friday
All Lifts 930am-420pm

Christmas Week December 26-January 1^st and Holidays (MLK and Presidents Day) are same as Weekend hours with exception of Christmas Day which is 12pm-4pm