Careers

Customer Service Supervisor

Specialized

Job Description

Provide excellent customer care by being well- informed and accommodatingly respectful with the understanding that this could be either the first visit of a lifetime at HoliMont or the last visit in one trip/ call/ email. Supervise the core- values -oriented, enthusiastic, cordial staff with thorough training and insights they will need to optimize HoliMont’s attributes. The customer service supervisor will provide order and good communications with all managers around HoliMont and office staff.

Department/Corporate Entity:

Marketing and Sales/HoliMont, Inc

Reports To:

Mebmership and Sales Manager

Job Duration:

Full-time Seasonal

Salary:

$18 - $21/Hour

Duties & Responsibilities

Learn, meet, tour, and converse with the different departments of HoliMont for understanding and correct information.
Interview, Hire, Onboard, and schedule the customer service staff.
Sell and Upsell tickets other items as you help members and guests. Know the product to keep building.
Lead by example- accommodate customers who are here to have a memorable time at HoliMont.
Have the office organized and prepared.
Oversee ticket window opening money and daily closing at end of day. Check end- of- day reports and make sure everything is even.
Monitor and Track WEB sales each morning for lift tickets, member guest cards, and Weekday Experience pass purchases.
Make sure communications are open and delivered to all staff.

Qualifications

The customer service supervisor must represent HoliMont’s core values.
This supervisor needs to be organized, capable of delegating tasks, enthusiastic, and possess an accommodating and welcoming nature.
Customer service experience is necessary.

Requirements

Utilization of Point of Sale and Computer Software and Programs
Interacting with Membership and Guests in a positive and helpful manner
Standing for longer periods of time
Minimal lifting and carrying could be required.
Some days will have higher noise levels than others.
May need to be out in the weather for a few minutes.

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Get the latest from HoliMont

Slope REport

877.754.4654

Main Office

716.699.2320

PO BOX 279, Ellicottville, NY 14731

Bike Park

716.699.2320

Location

6921 NY-242, Ellicottville, NY 14731

HoliMont Lost & Found – If you have lost an item at HoliMont, Click Here to report it missing

Lift Hours

Saturday and Sunday
Exhibition, Cascade, and Sunset 8am-420pm
All other lifts 9am-420pm

Monday – Friday
All Lifts 930am-420pm

Christmas Week December 26-January 1^st and Holidays (MLK and Presidents Day) are same as Weekend hours with exception of Christmas Day which is 12pm-4pm